Q1: What currency are the prices listed in?

A1: All prices on our website are stated in US Dollars (USD).

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Q2: Can I customize the color of the products?

A2: Yes, we are more than happy to customize the color of our handmade products for you. Please fill up your preference color at the product description bar at each product page. Or, you may contact us directly with your color preferences, and we will do our best to accommodate your request.

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Q3: How long will it take to receive my order?

A3: The expected delivery time for your order is 2 to 3 weeks. This timeframe may vary depending on the quantity of items ordered and the destination. We will provide you with a more accurate estimate once your order has been processed.

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Q4: How do I place a custom order?

A4: To place a custom order, please reach out to us via evermoreflower@gmail.com or Whatsapp us at +60126054650 with the details of your customization request. We will get back to you with a confirmation and any additional information needed to proceed.

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Q5: Do you offer international shipping?

A5: Yes, we offer free international shipping for most of the countries with purchase of USD399 and above. Shipping rates and times will vary based on the destination. Please refer to our shipping policy for more details.

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Q6: What payment methods do you accept?

A6: We accept payments via PayPal. You can use PayPal to pay using your credit card, even if you do not have a PayPal account.

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Q7: What should I do if I receive a defective or damaged product?

A7: If you receive a defective or damaged product, please notify us within 3 days of delivery. Provide us with photographic evidence of the defect or damage, along with your proof of purchase, so we can resolve the issue by offering a replacement or refund. For more information, please refer to our Defective or Damaged Items Policy for further details.

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Q8: Can I return or exchange my purchase?

A8: We do not accept returns or exchanges for any Products, except in cases of defective or damaged items. Please refer to our Defective or Damaged Items Policy for further details.

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Q9: What should I do if my parcel is missing?

A9: If you believe your parcel is missing, please notify us as soon as possible and within 5 days of the expected delivery date. Please refer to our Missing Parcel Policy for further details.

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Q10: Why does my product look different from the photos on the website?

A10: Each handmade item is unique and may exhibit slight variations in color, texture, or size due to the nature of the crafting process. Product photos are for illustrative purposes only and may not fully capture the exact appearance or characteristics of the handmade goods.

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Q11: How can I track my order?

A11: Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your order through the shipping carrier's website.

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Q12: How can I contact you if I have more questions?

A12: If you have any additional questions, please feel free to contact us via the chat button here, or email us at evermoreflower@gmail.com or Whatsapp us at +60126054650. We are here to help and will respond as quickly as possible.

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